Frequently Asked Questions
Shipping
When will the candles arrive?
Candles will be shipped at the end of the month in which you order in time to arrive for the first Friday of the following month.
For example, if you order on January 10th, the candles will arrive in time for the first Friday in February.
When will the candles arrive if I order after the 15th of the month?
Subscriptions purchased after the 15th will ship the following month.
For example, if you order on Jan. 27th, your order will arrive for the first Friday in March.
* December orders for January subscriptions need to be completed by 11:59PM MT, December 10th
How will the candles be shipped?
Your candles will be shipped via USPS.
How can I track my shipment?
The buyer will receive an email with tracking and delivery information.
Do you ship internationally?
We do not ship internationally at this time.
Change or Cancel Order
How do I change or cancel an order after I check out?
If you are interested in canceling your order before our shipping date please contact us by email at feedback@Occasionalcandleclub.com. Orders that have been sent cannot be canceled.
How do I change or cancel an order before I check out? (eg. edit quantity/delete item)
CLick on basket icon in upper right hand corner when you are on the subscription page. Click on "View Basket" and click on the trash can icon next to the item you want to delete or change the quantity as desired for any subscription and then click on "update basket".
Gifts
If it’s a gift, how will the recipient know who it’s from?
The name used for billing will be included in the personalized letter, unless you specify a different name(s) in the message box on the order form.
How can I include a personalized note?
If you included a message to the recipient on your order form it will be included in the initial personalized letter arriving in the first month’s subscription.
I'm buying this as a gift. What can I give since your shipment probably won't align with the special occasion?
We made this membership certificate for you to give to let the gift recipient know they are part of something special and can expect candles for each month of their gift subscription.
Candles
Will the candles be the same every month?
To keep it interesting, the colors and styles will vary.
What size are the candles?
Although the styles may vary based on supplies, typically the candles will be approximately 0.65” in diameter x 5” in height.
How long will the candles burn?
The candles typically burn for 3 ½ hours
I received a broken candle or candles; what do I do?
Email us at feedback@Occasionalcandleclub.com and we’ll be happy to work with you to come to a resolution.
Additional Questions?
Email us at feedback@Occasionalcandleclub.com and we’ll be happy to help!
